Questions about OperatoryView

Every operatory from your practice software as a room card, with its patient, procedure, provider and a timer; the patients waiting at check-in on the left; and the ones ready for check-out on the right. It is the same Board on every PC in the office.

Right-click a room to message it or summon a provider there, or use Message everyone for the whole office. Pick one of your presets or type your own. It pops up at the top right of the PCs it is for, with a chime; sent as an office-wide alert, it comes to the front with a red pop-up.

Every other PC in the office gets the call at once, with a chime, and the room's card flashes on every Board. Anyone can answer On my way, which opens a chat on the calling PC, and the call clears itself after 10 minutes.

Yes. On top of room-to-room messages, OperatoryView has a full office chat: channels open to everyone or to members only, threads, @mentions of people and of stations like the front desk or an operatory, reactions, edits, direct messages, files up to 25 MB with a built-in PDF viewer, and search across the chat.

Messages go over your office network to the OperatoryView server in your practice. They are kept there for the time your admin sets, 1 year by default and anywhere from 30 days to 7 years, and are included in its backups. They reach us only when someone asks the AI assistant about the day's messages.

Yes. Add an alert in the Patient window, with your practice's own labels and fields. Alerts stay until someone removes them; they are kept in OperatoryView, shown only in the Patient window, and never written to your practice software.

Yes. Your team shows who is in today. Mark a provider out, out until a date, or off for the rest of the day, and the Board and Summon follow at once.

No. The Board follows check-in and checkout in your practice software by itself. Seating, moving and sending patients to check-out on the Board are there when they help, and none of it is written back to your practice software.

Under an hour for most practices: install OperatoryView on the server and set it up in the Server Manager, set up each office PC, and arrange your rooms. The connection details for your practice software are emailed separately, usually within minutes.

You do, with no technician visit. The installer and your license key are on your account page, and the Server Manager checks each step while you watch.

The server goes on the computer that runs your practice software, because it is always on. Any Windows PC in the office works; every PC goes offline when that computer is switched off. Each office PC runs the OperatoryView app.

No. OperatoryView runs as an app on the Windows PCs your office already has. It does not run in a web browser or on phones or tablets, and it needs no extra screens. We sell no hardware.

No. OperatoryView uses check-in and checkout. If you want measured chair time, record when a patient is seated; it is optional, never required.

As many as you need. One subscription covers every Windows PC in the office: every front desk PC, one PC in each operatory, and your admin PCs.

Open Dental installed in your office, and Open Dental Cloud through OperatoryView's hosted edition. Dentrix and Dentrix Ascend are coming soon. OperatoryView reads each through its official API, read-only. See Compatibility for the current list.

Yes. Practices on Open Dental Cloud use OperatoryView's hosted edition: it runs in our cloud, so there is nothing to install on a server, and every office PC connects to it.

Not yet. One OperatoryView installation covers one practice location. Email sales@operatoryview.com if you run several and we will tell you where that work stands.

One small exception, for itself only. OperatoryView adds a single change notification to your practice software, so your Board updates within seconds of a change. It is one settings entry that points at your own OperatoryView server, and it never changes a patient's record or your schedule.

No. It reads lightly, well within Open Dental's own limits, and never changes your records. Your team will not notice a difference.

Your schedule is read through your practice software's API, which needs your office internet connection. The board says it cannot reach your practice software until the connection returns, then carries on by itself.

OperatoryView runs in your office, reads your practice software read-only, and we keep no copy of your practice data; only the AI assistant reads patient details, when someone asks it something.

OperatoryView is designed to keep patient information inside your practice. We sign a BAA with your practice. It reads your practice software read-only, shows patient details only on your own office's PCs, stores no patient identifier in the analytics, puts a first name and last initial on the Board, and hides names in privacy mode. HHS certifies no software as HIPAA compliant, and no vendor can make your practice compliant — your practice stays responsible for its own program. A written data-flow statement is available for your records.

The AI report looks across your practice's numbers for patterns you wouldn't spot, each with its evidence and a suggested next step, from aggregate figures only. The AI assistant answers questions about your practice in plain words, like who is off today, and sees only what the PC asking may see. Both are powered by Claude and run on HIPAA-eligible services under a BAA.

Only PCs set up for your office, with its office password or, for an admin PC, the Administrator account. Admin PCs see everything, including the analytics. Front desk and operatory PCs see the Board, messages and the schedule, not the analytics, and front desk PCs also see Your team.

On the Board: a first name and last initial, the room, the provider, the procedure and the time. Opening a patient shows the details from your practice software that the PC is allowed to see: everything on admin and front desk PCs, what the room needs on an operatory PC. Privacy mode removes names and patient details entirely.

Yes. You add a card when you start and nothing is charged for 30 days, so the board keeps running on day 31 without a second setup. Cancel before then and you pay nothing.

From your account page, at any time, with no email or phone call. The subscription runs to the end of the current period and then stops. Your rooms and settings are kept.

Billing details are shown before checkout and in your account.

Yes. Email sales@operatoryview.com and a person who builds the product answers within one business day.

The Board works from the first morning. If you include your past year during setup, OperatoryView reads the last 12 months of appointments from your practice software in the background, so the analytics have history from day one. If you start from today, they fill in over the first month.